Effective date: 17 July 2026
Last updated: 3 August 2026
Operator: Borrow-bee, India
Contact: support@borrowbee.in
The rules governing Borrow-bee accounts, listings, bookings, payments, rentals, and disputes.
1. Agreement and eligibility
These Terms & Conditions form a binding agreement between you and Borrow-bee when you create an account, access, or use the Service. The Privacy Policy and the policies linked in Help & Support form part of these Terms.
You must be at least 18 years old, legally capable of contracting, and located in a region where Borrow-bee operates. You must provide accurate information and use only an account that belongs to you.
2. Marketplace role
Borrow-bee provides technology that connects independent item owners and borrowers. Unless expressly stated, Borrow-bee does not own, inspect, manufacture, insure, deliver, endorse, or take possession of listed items and is not a party to the direct rental arrangement between users.
Owners decide whether an item is suitable and accurately listed. Borrowers decide whether an item is safe and appropriate for their intended use. Borrow-bee may moderate activity and assist with reports or disputes but does not process direct payments and does not guarantee a user's identity, an item's legality or condition, or uninterrupted availability.
3. Accounts and verification
- Keep your phone, OTP, device, and account access secure; notify support promptly of unauthorized use.
- Provide truthful profile, location, listing, payment, and verification information.
- Complete any identity verification required before listing, booking, messaging, or other protected actions.
- Do not create duplicate, automated, transferred, impersonating, or fraudulent accounts.
- Borrow-bee may suspend, restrict, or remove an account to protect users, comply with law, or enforce these policies.
4. Owner obligations
- Own the item or have documented authority to rent it.
- Describe the item, condition, defects, accessories, price, deposit, rules, availability, and pickup details accurately.
- Keep the item safe, lawful, functional, reasonably clean, and suitable for the stated purpose.
- Honor confirmed bookings, communicate promptly, and provide the item agreed in the listing.
- Inspect and document condition at pickup and return and raise any claim honestly and promptly.
- Comply with tax, licensing, product-safety, and other obligations that apply to the item or rental income.
5. Borrower obligations
- Use the item lawfully, carefully, and only for the purpose and users permitted by the listing.
- Inspect the item at pickup and promptly document material damage, missing parts, or safety concerns.
- Do not sell, sub-rent, pledge, alter, repair, copy, or allow unauthorized use of the item.
- Return the item, accessories, and packaging on time in substantially the pickup condition, allowing ordinary wear where appropriate.
- Pay agreed rental, platform, deposit, damage, loss, late, or other valid charges.
6. Booking, reservation, and payment
Every booking starts as a request and blocks the selected dates while the owner reviews it. The owner may approve or decline. Approval records the booking in the Service but does not prove that payment has occurred.
After approval, the borrower should contact the owner using in-app chat. The parties may complete payment directly during pickup using cash, UPI, PhonePe, Google Pay, BHIM, or another mutually agreed method. Borrow-bee does not process, capture, hold, require, or verify that payment and cannot reverse a direct transfer. Users should confirm the item, amount, deposit terms, and recipient before paying.
7. Pickup, return, deposits, and damage
The parties are responsible for agreeing a safe pickup and return arrangement. Mark pickup only when the item has actually been handed over. After pickup, the rental is active and must use the return flow rather than ordinary cancellation.
A security deposit is not automatically forfeited. Any deduction must relate to documented loss, damage beyond ordinary wear, missing components, late return, or another agreed charge and may be reviewed through the dispute process. Borrow-bee may request evidence from both parties.
8. Cancellation and refunds
Bookings may be cancelled by an authorized participant before pickup, subject to the Refund & Cancellation Policy and any terms displayed in the booking summary. Active rentals cannot be cancelled and must proceed through return or dispute handling.
Because payments are made directly between users, cancellations and refunds must be resolved between the owner and borrower using the same or another mutually agreed method. Borrow-bee can preserve booking and chat records but cannot reverse, refund, or guarantee a direct payment.
9. Content, conduct, and reviews
You retain ownership of content you submit. You grant Borrow-bee a worldwide, non-exclusive, royalty-free license to host, reproduce, format, display, and distribute that content only as needed to operate, secure, promote within, and improve the Service. You confirm that you have the rights and consents needed for submitted content.
Reviews must reflect a completed rental and honest experience. Harassment, discrimination, threats, fraud, manipulation, spam, unsafe content, and prohibited items are forbidden. The Community Guidelines, Content & Listing Policy, and Prohibited Items Policy apply.
10. Moderation and enforcement
Borrow-bee may investigate, hide, pause, remove, or preserve content; restrict features; cancel unfulfilled reservations; withhold a decision pending review; suspend or ban users; cooperate with authorities; and take other proportionate action. We may consider context, severity, recurrence, evidence, risk, and legal obligations.
An enforcement action does not waive payment, return, evidence-preservation, or legal obligations arising from an existing rental. Contact support to contest an action with relevant evidence.
11. Service availability and disclaimers
The Service is provided on an as-available basis. To the fullest extent permitted by law, Borrow-bee disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, and the accuracy or safety of user-provided listings.
Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded, including applicable consumer-protection rights.
12. Liability and indemnity
Users are primarily responsible for their items, conduct, rentals, injuries, losses, taxes, and disputes. To the fullest extent permitted by law, Borrow-bee is not liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages, or for user conduct and item defects outside Borrow-bee's reasonable control.
To the fullest extent permitted by law, Borrow-bee's aggregate liability for a claim is limited to INR 5,000. This limitation does not apply where prohibited by law or to liability that cannot lawfully be limited.
You agree to indemnify Borrow-bee against third-party claims and reasonable costs caused by your unlawful item, content, conduct, breach of these Terms, or infringement of another person's rights, except to the extent caused by Borrow-bee's own unlawful conduct.
13. Governing law, changes, and contact
These Terms are governed by the laws of India. Courts with competent jurisdiction under applicable law will resolve disputes not settled through good-faith support and grievance handling. Mandatory consumer rights and statutory forums remain available.
We may update these Terms prospectively. Material changes will be notified through the Service or an available contact channel. Contact support@borrowbee.in with questions or disputes.
Questions: support@borrowbee.in